Privacy Policy

Last updated: February 2026

HermanWa ("we", "us", or "our") operates the website hermanwa.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

1. Information We Collect

1.1 Information You Provide

When you contact us through our website forms or email, we may collect:

• Name
• Email address
• Company name
• Phone number (if provided)
• Details about your business needs and enquiry

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• IP address (anonymised)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits
• Click patterns and interactions

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you information about our services (with your consent)
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Measure advertising effectiveness
• Comply with legal obligations

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our Site and improve your experience.

3.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.

Analytics Cookies: Help us understand how visitors interact with our website through Google Analytics.

Advertising Cookies: Used by Google Ads to deliver relevant advertisements and measure campaign effectiveness.

3.3 Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect anonymous information about how visitors use our Site. This information is transmitted to and stored by Google on servers in the United States.

Google may use this data to contextualise and personalise ads on its advertising network. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.4 Google Ads

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on an ad and submit a form on our website, a conversion cookie is set on your browser. This cookie does not contain personally identifiable information.

You can opt out of personalised advertising by visiting Google Ads Settings or aboutads.info.

3.5 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and services (e.g., hosting providers, email services)
• Analytics Partners: Google Analytics and Google Ads for website analytics and advertising purposes
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. AI Assistant (Herman)

HermanWa provides an AI-powered assistant named Herman to help you manage building operations, maintenance requests, and facility queries. This section explains how we handle data in connection with the AI assistant.

5.1 What Data Herman Processes

When you use Herman, the AI assistant may process:

• Your chat messages and queries
• Building and facility data relevant to your questions (equipment status, maintenance schedules, contractor information)
• Session context to provide coherent conversations
• Your user role and permissions to provide appropriate responses

5.2 How AI Data Is Used

Information processed by Herman is used to:

• Provide responses to your queries about building operations
• Generate insights, reports, and recommendations
• Maintain conversation context within your session
• Improve the accuracy and relevance of AI responses

5.3 AI Limitations and Accuracy

5.4 Data Storage and Retention

Chat conversation data is stored securely and associated with your account. Conversation history may be retained to provide continuity across sessions and to improve service quality. You may request deletion of your conversation history by contacting us.

5.5 Third-Party AI Services

Herman may utilise third-party AI services to process queries. These services are bound by data processing agreements and are required to maintain appropriate security and confidentiality standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form data is typically retained for up to 3 years after our last interaction.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (for Google services). These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hi@hermanwa.com
• Phone: +971 50 293 2469